Job Details

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Shasta College
  • Position Number: 5188976
  • Location: Redding, CA
  • Position Type: Health - Healthcare Administration
Description of Basic Functions and Responsibilities

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

Under general supervision of the college nurse, performs a variety of complex medical and highly responsible office-like secretarial, medical assistant, and basic first aid duties in support of the day to day operations and procedures within the Student Health and Wellness Office. Provides general support to college nurse, psychological counselor, counselor trainees and contracted physician. Employees in this job classification receive limited supervision and may direct, oversee, and review the work of student workers. The support functions of this job class requires the use of critical thinking skills, initiative, organizational skills, problem solving skills, communication skills, the ability to exercise independent judgment, especially in identifying crisis health and safety situations, supporting the licensed providers and interacting with Campus Safety and /or Emergency Medical Personnel during such situations. This job class requires extensive student, public, staff, and organizational contact; CPR/First Aid certification (or ability to get certification within 60 days of employment); training in basic mental health crisis intervention (completion of community HELPLINE class or the equivalent, OR willingness to get training). This job class is designated "at risk for exposure to bloodborne pathogens" and requires district sponsored OSHA bloodborne pathogen training which includes the option for District sponsored Hepatitis B vaccination.

CLASSIFICATION: Range 32 on the current Classified Salary Schedule, 40 hours per week, 10 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

SUPERVISOR: Dean of Student Services or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).Employees have the option to contribute to:
  • Health Savings Account (HSA)
  • 403(b) and 457 Retirement Plans
  • Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:
  • Disability Income Insurance
  • Cancer Insurance
  • Life Insurance
  • Accident Only Insurance
  • Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.

Typical Duties, Knowledge and Ability

  • Exercise independent judgment; relieve assigned director of routine administrative actions not requiring his/her immediate attention.
  • Perform varied responsible secretarial duties to assist in the coordinating administrative operations in support of the Health/Wellness Services Office.
  • Employ a high degree of critical thinking, exercise independent judgment, problem solving, communication skills, organizational skills, and initiative, especially in identifying crisis health and safety situations, supporting the college nurse / psychological counselor and interacting with Campus Safety and / or Emergency Medical Personnel during such situations.
  • Organize, plan, prioritize, and carry out the work of the Student Health & Wellness Office. Receive, handle, and process confidential information and requests ensuring that security and strict rules of confidentiality are maintained.
  • Maintain an accurate and detailed calendar of events, due dates, and schedules as they relate to the Student Health & Wellness Office to ensure proper tasks and activities occur as scheduled.
  • Manage the student insurance claim processing and maintenance of student and intercollegiate incident reports and insurance claims, serving as liaison for student/insurance provider; assisting students/athletes and/or parents/guardians with the insurance process.
  • Maintain records of patient information and documents using both electronic and manual processing methods.
  • Manage clinical supplies and pharmaceuticals including ordering needed supplies, equipment, and materials; maintaining appropriate stock levels, out dates, and inventory records.
  • Provide support for the organization of activities, operations and services of the Student Health &Wellness office.
  • Supervise the work of student assistants.
  • Assist licensed providers regarding student needs.
  • Assist with development of health/wellness resources in all media formats – printed, website, etc.
  • Establish and maintain a variety of office records, logs and filing systems pertaining to assigned operations.
  • Operate a variety of standard office equipment such as, copier, computer and printer.
  • Act as information source regarding center policies, procedures, and requirements; receiving and interviewing callers and providing information where judgment, knowledge, and interpretations of established procedures/policies are required.
  • Maintain and monitor budgetary records and departmental/office personnel records; orders supplies and other needed materials and processes purchase orders, as needed; maintain records of purchase orders, invoices and expenditures to date, and inventories and logs same day as they arrive.
  • Compile and prepare information for budget development purposes.
  • Work as the primary intake point for students presenting for physical/mental health services under the general direction of the college nurse, psychological counselor or counselor trainee, trainee or contracted physician.
  • Receive, handle, and process confidential health information and requests ensuring that security and strict rules of confidentiality be maintained (HIPAA / FERPA).
  • Identify health crisis situations in front office and gives supportive assistance to college nurse and/or psychological counselor during such situations.
  • Notify campus college security and/or the 911 EMS-system during a life-threatening emergency situation.
  • Manage difficult and/or distressed students until licensed clinician is available.
  • Under general direction of the college nurse, provide initial basic First Aid and CPR as certified.
  • Handle stressful situations using good judgment.
  • Assure appropriate appointment scheduling for multidisciplinary student services which include physician, nursing and psychological services.
  • Assist wellness professionals in providing service users instructions for use of equipment – automatic blood pressure device, use of "over the counter" medication dispensing device, scales, etc.
  • Understand common medical office processes and assists the college nurse with implementation of processes such as minor laboratory, record keeping, and chart maintenance.
  • Perform other related duties as assigned.
Knowledge of:
  • Basic First Aid/CPR (maintain certification)
  • Medical and health care/terminology/basic medical assisting procedures
  • Proper use and operation of specialized medical equipment
  • Basic health crisis intervention referrals
  • Proper office practices, procedures, and equipment; computer software applications; business correspondence; basic accounting principles; filing systems, receptionist techniques and customer service skills.
  • Business English including grammar, punctuation, vocabulary, and spelling.
Ability to:
  • Effectively work with a diverse student population with varying abilities and needs.
  • Perform a variety of clinically assistive and health support functions.
  • Accurately type at a rate required for successful job performance and accurately transcribe it.
  • Prepare and operate specialized medical equipment.
  • Effectively and tactfully communicate in both oral and written forms.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.
  • Exercise good judgement and discretion in analyzing and resolving confidential, difficult and sensitive situations.
  • Compile and maintain the security of confidential information.
  • Exercise good judgment and discretion in analyzing and resolving confidential, difficult and sensitive situations.
  • Learn and impart information and procedures to students and staff.
  • Work under general supervision.
  • Organize work and set priorities.
  • Assist with the organization of events and projects.
  • Supervise and train student assistants as assigned.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.
  • Operate standard office equipment and have a comfortable working knowledge of computers and software programs which include word processing, spreadsheets, and databases.


Education/Experience Required:
  • Minimum of two years experience which includes a combination of medical office management/medical assisting/basic bookkeeping. Associate degree preferred.
  • Keyboarding speed of 50 net words per minute (certificate required).
  • Employee must sign a confidentiality statement, adhering to HIPAA guidelines applicable to the Health/Wellness Services Office.
  • Bilingual including ASL desirable.
  • Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.
  • Work is typically performed in a medical office-like environment subject to continual interruptions.
  • The work environment is sometimes noisy.
  • Employees in this class regularly sit for long periods of time, use hands and fingers to operate electronic keyboard or other office machines; reach with hands and arms; stoop, kneel or crouch to file.
  • Speak clearly and distinctly to answer telephones and to provide information; hear and understand voices over telephone and in person.
  • Lift up to 40 pounds and carry up to 20 pounds properly.

Additional Information

Online Application with Additional Preferred Materials to be attached to application:
  • Cover letter addressing criteria listed in the position announcement
  • Current resume
  • College transcripts, if applicable (unofficial will be accepted at the time of application)

Attention Applicants:
  • After application has been submitted, all application materials will be screened.
  • Internal candidates must also submit all required materials to be considered.
  • Candidate evaluations will not be considered.
  • Reference letters from any member of the Hiring Committee or Board Members will not be considered.
  • Interviews will be by invitation only.
  • Interviews may be by Zoom.
  • The District does not reimburse for new hire moving expenses.
New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum 21st step.

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

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